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Fees

Hand physiotherapists Christchurch

Payment is expected at the time of treatment at The Hand Therapists.

 

Receipts can be provided for insurance purposes. Please check your insurance policy for hand therapy cover prior to the appointment.

 

EFTPOS, Credit Card and Cash payments are accepted. 

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To make an appointment please call the office on  03 379 5060. The administration team (Grace, Olivia, Elisa or Nikita) will make an appointment at a time that is convenient for you.

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  • ACC
    There is a co-payment of $40 for approved ACC claims at the initial consultation. 40 Minute follow ups or follow ups booked four months or more after the last appointment for the claim or post operation appointment will incur a $35 copayment. Splinting costs are covered by ACC in most circumstances. Exercise equipment and consumables are not covered, discuss costs with your hand therapist. A cancellation fee of $30 applies to appointments cancelled without notifying the clinic 24 hours prior to the scheduled appointment. A DNA (Did not attend) fee of $30 applies to appointments you fail to attend. Overdue accounts may incur a $10 monthly statement fee.
  • Accredited Employer
    There is a co-payment of $40 for approved Accredited Employer claims at the initial consultation. 40 minute follow ups or follow ups booked four months or more after the last appointment for the claim and post operation appointments will incur a $35 copayment. Splinting costs are covered by the Accredited Employer in most circumstances. Exercise equipment and consumables are not covered, discuss costs with your hand therapist. A cancellation fee of $30 applies to appointments cancelled without notifying the clinic 24 hours prior to the scheduled appointment. A DNA (Did not attend) fee of $30 applies to appointments you fail to attend. Overdue accounts may incur a $10 monthly statement fee.
  • Private
    Private fees vary from $85 to $115. An Initial consultation is $115. Follow up consultations are $85 (20 minute consultation), $100 (30 minute consultation) and $115 (40 minute consultation). Splinting, consumables and exercise equipment are additional to this, please discuss the costs with your hand therapist during your appointment. Payment is expected on the day. Receipts can be provided for insurance purposes. Private Health Insurance may cover some of your costs depending on your policy - please check your policy wording for hand therapy cover. A cancellation fee of $30 applies to appointments cancelled without notifying the clinic 24 hours prior to the scheduled appointment. A DNA (Did not attend) fee of $30 applies to appointments you fail to attend. Overdue accounts may incur a $10 monthly statement fee.
  • Late Arrivals, Cancellations, DNA
    Late arrivals are managed on a case by case basis and will likely result in a shorter appointment or rescheduling the appointment to allow for other booked appointments. A cancellation fee of $30 applies to appointments cancelled without notifying the clinic 24 hours prior to the scheduled appointment. A DNA (Did not attend) fee of $30 applies to appointments you fail to attend. Three or more DNA/Late cancelations will result in future appointments being cancelled and your GP/referrer and funder being informed. No further appointments will be booked.

Further Information about our Fees

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Payment is expected on the day. EFTPOS, Credit card and cash are accepted.

 

ACC and Accredited employer claims that are declined will be charged as private consultations which would include any support, splinting or casting provided. 


We endeavour to provide a high-quality service and treat you equitably with empathy, dignity and respect.

 

If we have not delivered this service and you have concerns please contact the Clinic Director in confidence by writing to:

‘Clinic Director, The Hand Therapists, L2 11 Caledonian Road, St Albans, Christchurch 8014’.

 

The Health and Disabilities Commissioner can also be contacted on 0800 112233 or visited online to see the ‘Code of Rights’.

Health Disability Commissioner Hand Therapists NZ
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